Issue with gfast modem

[abntt7]

Model MT992

Internet went down today and just left with 2 lights on, DSL and power, no internet

Been through the chat support and resets etc

They marked issue as resolved and sending out a new router 

Also tried a new cable from the master plug to the modem. Same issue

But not sure that's right as it's the open reach modem that's the issue?

Or is there new modem/routers that do the gfast also?

Thanks Andy

[abntt7]

Ok thanks!

Hopefully it will be.

[Divsec]

Hi @abntt7 I think the replacement will be an improvement should be with you by Wednesday.