Issue with router

[Inese23]

Hi there,

I had very bad internet this morning so have to reboot my router. After that my network disappeared from all devices. I don’t know what happened but I’ve tried everything possible with no result. So after many hours of trying to fix it I decided to connect my very old router which I had since I joined TalkTalk and it works. So looks like my new router which I’ve got from September 2023 is broken. Not sure if I can get a new one? Thanks 

[Gliwmaeden2]

Did you do a full factory reset of the newer router, @Inese23, or just switched off then on again?

If the latter, did you leave it off for a full 30 minutes? 

If you did the factory reset, the wifi password will have reverted to the default (so you would lose any changes previously made).