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Broadband help

For queries about your TalkTalk broadband service.

Issue with router

Inese23
Team Player
Private Message TalkTalk

on ‎22-10-2025 06:57 PM

Message 82 of 82

Hi there,

I had very bad internet this morning so have to reboot my router. After that my network disappeared from all devices. I don’t know what happened but I’ve tried everything possible with no result. So after many hours of trying to fix it I decided to connect my very old router which I had since I joined TalkTalk and it works. So looks like my new router which I’ve got from September 2023 is broken. Not sure if I can get a new one? Thanks 

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎22-10-2025 07:08 PM

Message 81 of 82

Did you do a full factory reset of the newer router, @Inese23, or just switched off then on again?

 

If the latter, did you leave it off for a full 30 minutes? 

 

If you did the factory reset, the wifi password will have reverted to the default (so you would lose any changes previously made).

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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