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Broadband help

For queries about your TalkTalk broadband service.

Kernel panic DG8041W

Mark071113
Popular Poster
Private Message TalkTalk

on ‎03-09-2024 06:36 PM

Message 23 of 23

please help my talktalk router keeps rebooting, sometimes 5 times a day.

[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

this is driving me crazy.

thanks

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22 REPLIES 22

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎04-09-2024 06:50 AM

Message 21 of 23

Hi @Mark071113 

 

Apologies for this.

 

I will need to send you a different router. Are you happy for me to arrange this?

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ferguson
Community Star
Private Message TalkTalk

on ‎03-09-2024 06:45 PM

Message 22 of 23

This is a long known issue, unfortunately there is no longer a path to upgrade that router as it is no longer supported.

 

The support team here will almost certainly replace this with a newer Hub, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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