Line activation

[Redonak]

My line activation was yesterday but I waited until today and yet the router is still flashing a blinking amber colour and there is still no connection. Can anyone help me with this? Thank you.

[Debbie-TalkTalk]

Hi Redonak

I'm so glad to hear this 🙂

Thank you for letting us know.

Debbie

[Redonak]

Hi Debbie, the engineer just came to fix it and it is all up and running now. Thank you so much for your team’s quick response. Greatly appreciated! ☺️👍

[Debbie-TalkTalk]

Hi Redonak

Just sent it now 🙂

Thanks

Debbie

[Redonak]

It is enabled now, thank you.

[Debbie-TalkTalk]

Hi Redonak

Thank you. I wont be long, I just need to get your Private Messages enabled so I can send the message.

Debbie

[Redonak]

Thank you so much, will wait for your message then. 

[Debbie-TalkTalk]

Hi Redonak

No problem. I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Debbie

[Redonak]

I think it is much better for me to arrange an engineer visit please. 

[Debbie-TalkTalk]

Hi Redonak

Thanks for your reply.

Ok, the 2 options we have are to send another router for testing to rule out any equipment faults or arrange an Openreach engineer visit.

How would you like to proceed?

Thanks

Debbie

[Redonak]

• I’m afraid no, I’m quite new to this flat so I don’t know anyone who I can borrow a phone to. Is there any other option to check it?

[Michelle-TalkTalk]

Hi,

Would it be possible to borrow a phone for testing purposes so we can check to see if you have a crossed line please?

Thanks

[Redonak]

I did found out about that link and I did exactly what was in there yesterday. But it is still not working unfortunately, still the same.

[Redonak]

Yes I have also done the factory reset, I hold it in for 30 seconds. I have also tried to turn off the router for full 30 minutes after that. The main socket has a test socket yes. I initially didn’t use the filter because the phone and broadband is already separate. But I found out that it was not working so I removed the socket cover and directly plug it in the socket with the filter on. 

[Michelle-TalkTalk]

Hello,

Sorry for the delay. Can I just confirm, that's also after factory resetting the router? Does the main socket have a test socket?

Your guide to main phone sockets

Thanks

[Redonak]

I have also tried to plug and unplug it from the main open reach socket but it is still the same. 

[Redonak]

I have tried doing both of it but it is still showing a flashing amber light. Still the same, no internet connection when I tried to connect my devices.

[Redonak]

I have already added the telephone number on my profile. I’m not sure about that, but I have connected it to a Openreach socket. 

[Michelle-TalkTalk]

Hello,

Thank you. I've run a test on the line now which is clear and the connection stats also look ok. Could you try factory resetting the router and then re-setting it up again please. If it still won't connect following this then can you also try powering down the router for a full 30 minutes.

Thanks

[Redonak]

I don’t have a physical landline phone set here but I have received an email with the Talk talk phone number. I have added it to my profile. 

[Michelle-TalkTalk]

Morning,

Are you able to log into your My Account as the telephone number will show in there? Is this a Future Fibre (FTTP) connection or FTTC?

Thanks