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Broadband help

For queries about your TalkTalk broadband service.

Loing Internet connection

missionyy
First Timer
Private Message

on ‎22-12-2021 03:34 PM

Message 2 of 2

Hi,

 

I wonder if anyone is eperiencing losing internet connection from time to time? The Wi-Fi connection is good but simply no internet access. A reboot on the Wifi Hub would bring back the internet connection. It happens almost every week, and it happens twice today.

 

Previously i enocuntered TalkTalk DNS issue and now i have added google DNS into my DNS list.

 

I was with the TalkTalk Live Chat and it was asking me most of the the WiFi and browser related issues. I wonder it is a bot or a real person behind it.

 

Thanks.

 

0 Likes
1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎06-01-2022 09:04 AM

Message 1 of 2

@missionyy, do you still need help with this?

 

You need to add your Talktalk landline number to your community forum profile details for TT staff to identify your account. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

I'll escalate this into the workflow for attention in case you need support.

 

Let us know if it's resolved.

Gliwmaeden2, a fellow customer.

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