Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost Hub Power Supply!

mpross75
Conversation Starter
Message 10 of 10

Hello,

I've just moved home and somewhere along the way I've lost the power pack.

 

I'm wondering if anyone can let me know how I go about getting a replacement power supply for my Sagemcom Fast 5364?

 

Thanks.

0 Likes
9 REPLIES 9

Message 1 of 10
0 Likes

mpross75
Conversation Starter
Message 2 of 10

Yes I have done that. 

Also I have been told the hub has been received at my old address. I will send back old hub when I receive it.

0 Likes

Message 3 of 10

Hi mpross75

 

Have you completed a Home Move to transfer your service?

0 Likes

mpross75
Conversation Starter
Message 4 of 10

Sorry I assumed you would of used new address?

Can't see how or where to change address?

0 Likes

Message 5 of 10

Hi mpross75

 

I have sent the router to the address linked to the telephone number in your Community Profile.

 

Thanks

 

Debbie

0 Likes

mpross75
Conversation Starter
Message 6 of 10

I think you have sent it to my old address Debbie?

0 Likes

Message 7 of 10

Hi mpross75

 

No problem 🙂

 

The router and returns bag are on the way, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

0 Likes

mpross75
Conversation Starter
Message 8 of 10

Yes please, that would be great!

Thank you very much!

Debbie-TalkTalk
Support Team
Message 9 of 10

Hi mpross75

 

I can send you a replacement router which will include new cables and a returns bag for your current router. 

 

Would you like me to arrange this?

 

Thanks

 

Debbie

0 Likes