MY DEVICES in MY CONNECTION

[Soloman13]

Hi there! Can anyone tell me why the devices listed in MY DEVICES  are duplicated over and over.

According to the list I have 20 devices connected to my new sagecom router all working correctly.!!!!!

In fact I only have 11 devices, 2 of which are not on the list.

The other devices are duplicated over and over.

One device appears 4 times and others 2 times. No way for me to amend it and TalkTalk no help.

Any ideas?????

[Soloman13]

Hi Chris, Have you not received my last post?

As I have explained The new router power supply was faulty supplying no power and the green light on the plug flashing.

II used the old power supply to power up the booster but it would not pair with the router despite a pin reset on the router.

Then all wifi was unavailable and all devices unable to connect. The phones asked for the wifi password but would not accept the password printed on the card. I currently have no wifi connection!!!

I left it in the last post what I should do now!!!!!! Should I do a pin reset on the router???? Can you check from your end and let me know what happens next???

Soloman13

[Chris-TalkTalk]

Hi Soloman13,

How are you getting on, are you still experiencing problems with the new booster?

Chris

[Soloman13]

Hi Chris, I received the replacement Booster BUT

This booster will not pair with my router either despite several attempts and a booster pin reset.

The new power supply is faulty , not supplying any power and the green light on the plug flashing. I used the old supply to get power to the booster

This unit does not look new, is it refurbished?Surely it would of been tested??

Our other wifi Equipment will not connect to router now !!

First I got a message on my iphone saying 'Incorrect password for router' as it tries to connect Then entering the password on the requested, it showed 'Unable to join the network TALKTALK9765AO'. So I have no wifi connection at all.

Is the router knackered as well? Unbelievable!!!

What now?

Soloman13

[Chris-TalkTalk]

I've ordered the replacement booster, if we have any in stock it should be with you within a couple of working days

Chris

[Soloman13]

Yes please Chris that would be good. This one will not pair even though they are side by side.

Still having problems with slow loading of web pages on my wired pc sometimes timing out to 'This site cannot be reached'

Happens at times when within a website say Amazon. So slow at loading pages!!!!!

My wifi defaults regularly to 4G mobile network so I need a booster even if it is only marginally helpful.

Soloman13

[Chris-TalkTalk]

Hi Soloman13,

I can try sending you a replacement booster but we have been very low on stock, would you like me to order you a replacement wifi booster?

Chris

[Soloman13]

Hi Chris, still having problems!

The issue now is the Fast 266 booster keeps disconnecting showing red all the time. It will not pair with the router just showing one solid white light on the left and flashing red in the middle and then times out.

I have done a pin reset but still not pairing. My wifi here is almost non existant and I need all the help I can get.

[Anonymous]

Morning,

Ok thank you 🙂

Michelle

[Soloman13]

Thanks Chris, I will be in touch when it goes bad again!

Soloman13

[Chris-TalkTalk]

Glad to hear it's working OK (I can't see any disconnections so far today)

Chris

[Soloman13]

Hi Chris, fingers crossed . Working OK when needed but I have noticed both WiFi Extender and Booster have disconnected (showing red light) at times. Has there been any reconnections showing this morning?

Soloman13

[Chris-TalkTalk]

Hi Soloman13,

How has it been, is everything still OK?

Chris

[Anonymous]

Morning,

Ok thanks for confirming. We'll check back in with you at the end of the week just to ensure that everything is still working ok.

Thanks

Michelle

[Soloman13]

Hi Chris, 

The connection is working normally at present.

I have previously reset the router as you described. Last time was on 24th which was probably the disconnection you noticed.

Soloman13

[Chris-TalkTalk]

If it's still slow could you try switching the router off for 30 minutes, then switch back on and retest. If the issues continue we'll probably need to arrange another engineer visit

Chris

[Soloman13]

Hi Chris,

Friday the 24th was a total washout.

My hard wired PC - The connection was not actually severed but the pages would not load up and eventually timed out saying 'This site cannot be reached'

If you watched this page for a while, the page you wanted suddenly popped up or not!!!!!

I couldn't post because of this problem.

I had problems sending emails with only text going through but no pictures!

I had to send emails with attachments via mobile data before recipient confirmed receipt

On the 25th same issues. Tesco weekly shop - I eventually got onto the Tesco website but as you tried to access products again I got the buffering symbol and 'This site cannot be reached'

It took an age to complete the task.

The computer was switched off until now as it was not worth trying to do anything online with these problems

This morning I have been able to connect to post here but the loading up of pages is just slow! despite a good line speed for me of 12 mbps.

The MY CONNECTION information is still corrupted and of no help.

The connection was stable before the 24th but something has changed!

The Broadband Engineer did mention a potential problem with the last pole before the cable went underground. Was there any reference to this in his report????

Soloman13

[Chris-TalkTalk]

Hi Soloman13,

Line test is passing but showing at least one disconnection on the 24th, looks to have been stable before and since. How has it been at your end since your last post?

Chris

[Soloman13]

Thank you, I am used to struggling through mostly using mobile data. Anything you can do is appreciated!

Soloman13

[Gliwmaeden2]

I'll re-escalate this for you, @Soloman13, but it's rather bad timing ahead of the Bank Holiday. 

They won't respond before Tuesday now.

[Soloman13]

Hi, To whom it may concern,

Despite everything my internet connection dropped again today.

Been off all day and has just come back to life on a router reset.

As always both wired PC and wifi mobile phones unable to connect to any website.

All other devices still turned off.

Another day on mobile data!!!!!

Soloman13