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For queries about your TalkTalk broadband service.

Modem solid orange

SammyLou18
First Timer
Private Message
Message 3 of 3

My modem went off after 5pm on 7th Dec. Its been orange solid light since, I've tried turning it off and unplugging for an hour but it's still orange solid. My account is saying i have broadband but i can't connect to Internet my tv said the DNS connection failed. I tried to test me line on my account but it came up with a message saying we've run into a problem try again later.  Any help please. My modem is for fibre. 

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2 REPLIES 2

Message 1 of 3

Hi @SammyLou18 

 

I'm really sorry for the delay.

 

Can I just check, what lights are currently on the front of the ONT?

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Staff will be back on here to help from tomorrow morning, @SammyLou18.

Gliwmaeden2, a fellow customer.