I am moving home and attempted to sort the details online as the website suggests, but I received an error message saying this needs to be via phone or online chat. Every time I try online chat it says I need to login even though I am logged in.
I finally got through by phone after being advised to use the text service, on a different number to the one given on the website.
They're organised for my current broadband to be cancelled, then I was passed to someone else to sort setting things up at the new address. However, this was the wrong department and the person on the phone seemed annoyed at me for being on to the wrong department! I was cut off when they tried to transfer me elsewhere.
How can I sort this without ringing again? It was an awful experience and I don't want to passed around over and over again. I had no intention of leaving, but if this can't be sorted other than over the phone, I will do, due to the awful service.
