Moving house but new address not showing in the order or contract

[Fosteur]

I am moving house. I spoke to Talktalk over the phone to do this. I got a contract in email and can see my order on "my account." 

But, the new address is nowhere to be found. Do they even know where I am moving to???

Is this normal??

Can't find chat option on this site and when I ring the helpline it says my order is in progress and then says "you can hang up now." How do I speak to a person?? Been with Talktalk for 10 years and I can't believe this has got so bad.

[Gliwmaeden2]

The site has a good search engine,  @Fosteur, so for future reference, just pop "contact" or similar in there.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Chat has limited hours over the festive period but is available. 

Staff will be back on here on Wednesday. Similarly, phoning customer services is not available till then.