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My Internet went live yesterday but nothing

Amyjayne
First Timer
Message 3 of 3

My Internet went live yesterday and ever since I plugged it in the router has been have a party with a flashing orange light, I have tried every single solution available on the website and still nothing. I think an engineer is require. Also tried contacting chat, which is meant to be open until 9pm, was offline just after 8....wonderful and helpful 🙄🙄

Lady Jayne
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Amyjayne

 

I'm really sorry to hear this.

 

I've completed a radius resync, please can you factory reset the router using the pin hole reset for ten seconds and then try and connect again?

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Message 2 of 3

For staff to identify your account, @Amyjayne, please complete your community forum profile details. 

 

You need to add your Talktalk landline number by going via your avatar/name; settings; launch profile wizard. 

 

Staff will be back on here in the morning and your thread is in the queue for attention. 

Gliwmaeden2, a fellow customer.