Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

My TT Router Has Broken

cgclassics
Whizz Kid
Private Message

on ‎15-10-2023 09:47 AM

Message 3 of 3

My TT Router has broken, the on/off switch is not latching on so you cannot turn on the router and keep it going.  Could an OCE please arrange for a replacement router to be sent out.  I have borrowed a neighbours for a few days. Thanks

Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎16-10-2023 07:22 AM

Message 1 of 3

Hi cgclassics

 

I'm sorry to hear this.

 

I've ordered a replacement router and a returns bag for your current one.

 

Please allow 24-48hrs for this to arrive. Let us know how you get on.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Divsec
Community Star
Private Message TalkTalk

on ‎15-10-2023 12:32 PM

Message 2 of 3

Hi @cgclassics another good reason for never switching off the router. Your post has been escalated and you should hear Monday. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026