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Broadband help

For queries about your TalkTalk broadband service.

Old Router

WilliamCodona
Chatterbox
Private Message
Message 12 of 12

My router drops out often and speeds are poor when I move only feet away - I've had it for a long time. 

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11 REPLIES 11

Message 1 of 12

Hi WilliamCodona

 

That's great news 🙂

 

Thanks for letting us know.

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Debbie

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Message 2 of 12

Hi Debbie, yes I received the router. The speeds have almost tripled and no drop outs so far!

thank you very much for your help 🙂

Message 3 of 12

Hi WilliamCodona

 

Has the router arrived since your last post?

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Message 4 of 12

Hi WilliamCodona

 

Thanks for your reply.

 

You hopefully receive this today or tomorrow.

 

Debbie

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Message 5 of 12

Hi Debbie, no, not yet.

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Message 6 of 12

HI WilliamCodona

 

Have you received the replacement router?

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Message 7 of 12

Hi WilliamCodona

 

No problem 🙂

 

Thanks

 

Debbie

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Message 8 of 12

Thanks Debbie 🙂

Message 9 of 12

HI WilliamCodona

 

I'm sorry to hear this.

 

I've ordered you a replacement router, please allow allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

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WilliamCodona
Chatterbox
Private Message
Message 10 of 12

Thanks 🙂

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 11 of 12

Add your Talktalk landline number to your community forum profile details for TT staff to identify your account, @WilliamCodona.

 

Go via your avatar/name. Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.