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Broadband help

For queries about your TalkTalk broadband service.

Old Router

WilliamCodona
Chatterbox
Private Message
Message 12 of 12

My router drops out often and speeds are poor when I move only feet away - I've had it for a long time. 

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11 REPLIES 11

Message 1 of 12

Hi WilliamCodona

 

That's great news 🙂

 

Thanks for letting us know.

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Debbie

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Message 2 of 12

Hi Debbie, yes I received the router. The speeds have almost tripled and no drop outs so far!

thank you very much for your help 🙂

Message 3 of 12

Hi WilliamCodona

 

Has the router arrived since your last post?

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Message 4 of 12

Hi WilliamCodona

 

Thanks for your reply.

 

You hopefully receive this today or tomorrow.

 

Debbie

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Message 5 of 12

Hi Debbie, no, not yet.

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Message 6 of 12

HI WilliamCodona

 

Have you received the replacement router?

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Message 7 of 12

Hi WilliamCodona

 

No problem 🙂

 

Thanks

 

Debbie

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Message 8 of 12

Thanks Debbie 🙂

Message 9 of 12

HI WilliamCodona

 

I'm sorry to hear this.

 

I've ordered you a replacement router, please allow allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

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WilliamCodona
Chatterbox
Private Message
Message 10 of 12

Thanks 🙂

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 11 of 12

Add your Talktalk landline number to your community forum profile details for TT staff to identify your account, @WilliamCodona.

 

Go via your avatar/name. Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support