We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

My TT Router Has Broken

cgclassics
Whizz Kid
Private Message

on ‎15-10-2023 09:47 AM

Message 3 of 3

My TT Router has broken, the on/off switch is not latching on so you cannot turn on the router and keep it going.  Could an OCE please arrange for a replacement router to be sent out.  I have borrowed a neighbours for a few days. Thanks

Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎16-10-2023 07:22 AM

Message 1 of 3

Hi cgclassics

 

I'm sorry to hear this.

 

I've ordered a replacement router and a returns bag for your current one.

 

Please allow 24-48hrs for this to arrive. Let us know how you get on.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Divsec
Community Star
Private Message TalkTalk

on ‎15-10-2023 12:32 PM

Message 2 of 3

Hi @cgclassics another good reason for never switching off the router. Your post has been escalated and you should hear Monday. 

I don't work here and all my opinions are my own.
0 Likes
© TalkTalk 2024