My internet never works - HELP

[Kcs77]

I'm at my wits end. My Internet connection has been spotty the entire time I've been with talktalk but lately it has become virtually useless. It is impossible to work from home because my Internet goes down every half hour for about 10 minutes. Recently it has started going down for several hours at a time. The one time I managed to speak to customer services about this on live chat after it had been down for 6 hours while I was trying to work, they told me everything looked fine from their end and that they didn't know what the problem was. They eventually said they would remotely update my router and that I would be compensated for the time without Internet. I never got any compensation and the problem still continues. My Internet has been on and off all day today and as of right now, I have had no Internet access for the last 4 hours.

I am begging someone to help me. I can never reach anyone at talktalk to help, let alone get to anyone to discuss cancelling my contract. I feel I have little choice but to cancel my direct debit at this point. I don't know what else to do. Please help me

[Gliwmaeden2]

@Kcs77, don't cancel your Direct Debit! Non-payment can incur charges and get you in a stressful tangle. 

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