on 07-06-2022 11:03 PM
I'm at my wits end. My Internet connection has been spotty the entire time I've been with talktalk but lately it has become virtually useless. It is impossible to work from home because my Internet goes down every half hour for about 10 minutes. Recently it has started going down for several hours at a time. The one time I managed to speak to customer services about this on live chat after it had been down for 6 hours while I was trying to work, they told me everything looked fine from their end and that they didn't know what the problem was. They eventually said they would remotely update my router and that I would be compensated for the time without Internet. I never got any compensation and the problem still continues. My Internet has been on and off all day today and as of right now, I have had no Internet access for the last 4 hours.
I am begging someone to help me. I can never reach anyone at talktalk to help, let alone get to anyone to discuss cancelling my contract. I feel I have little choice but to cancel my direct debit at this point. I don't know what else to do. Please help me
on 14-06-2022 07:55 AM
on 10-06-2022 10:06 AM
on 10-06-2022 09:48 AM
Yes Openreach came and found some issues with the wiring with have been fixed. However, the engineer also found that our router was faulty and I understand a new router is being sent to us by Talktalk - is this correct?
on 10-06-2022 08:43 AM
on 08-06-2022 09:00 AM
Thanks for confirming your details.
I have arranged the engineer visit for tomorrow 09/06 AM (8am - 1pm)
Please let us know how you get on following this visit.
on 08-06-2022 08:10 AM
on 08-06-2022 07:55 AM
The wiring inside the first socket I showed you appears to be falling apart so I don't think a different router will fix this. I think we just need an engineer to check it out and probably rewire
08-06-2022 07:52 AM - edited 08-06-2022 07:53 AM
on 08-06-2022 07:44 AM
Ahh great thank you. This socket should have 2 clips either side of the face plate.
Please can you squeeze the 2 clips gently and the lower section should come away to expose the test socket.
on 08-06-2022 07:38 AM
08-06-2022 07:30 AM - edited 08-06-2022 07:34 AM
I'm not sure. We have one other socket but it hasn't ever worked since we've lived here the past 2 years. This is where we have always had the router plugged in and it has worked until recently
on 08-06-2022 07:27 AM
on 08-06-2022 07:19 AM
on 08-06-2022 07:12 AM
08-06-2022 07:02 AM - edited 08-06-2022 07:02 AM
on 08-06-2022 06:43 AM
I'm so sorry to hear this.
I've completed a line test which has detected a potential fault with the landline service.
Are you experiencing any faults with your landline service when making calls?