My router has failed - will TalkTalk replace it?

[surfer777]

Woke up this morning to no internet.  Router light is flashing orange slowly.  Unable to connect to router either through wired or wireless.  An old Sky router I keep as a spare works fine.  I'd been using the TalkTalk router for a number of years without issue.  Is router replacement covered by TalkTalk?

Sticker on router, details:

TalkTalk Wi-Fi Hub

Device Ver : FAST 5364-3.TB

(Sagemcom)

Thanks

[Chris-TalkTalk]

Glad to hear it's now working. Yes, we would run through diagnostics but if the router had ultimately failed we would replace it 🙂

Chris

[surfer777]

Hi Chris,

Many thanks for the prompt reply.  I had tried rebooting and resetting (or so I thought) the router.  I tried a reset again, I suspect I  previously hadn't held down the reset switch for long enough, and the router is now working.  Sorry for being so quick to post,  I've not had a single issue with this router for years and really did think it had failed; just out of interest, would you have replaced the router if it had failed?

[Chris-TalkTalk]

Hi surfer777,

Sorry to hear that you're experiencing problems with your router. Did you try rebooting the Sagemcom router?

Chris