NHS VPN not working was a few weeks ago

[PDK43]

My wife has been using NHS VPN to work from home until a few weeks ago when we had some issues with our broadband and she also needed to work back in the office. 

She would now like to be working part time at home but the VPN connects, but as soon as it is connected to the VPN the wifi seems to knock off so the connection is no longer valid.

From other messages on the community it seems this is an issue with CISCO anyconnect VPN but requires a firmware update.  How can I do this?

[Debbie-TalkTalk]

Hi Paul

I'm so glad to hear this. Please let us know if you do experience any further issues.

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[PDK43]

Thankyou for your assitance

[PDK43]

Hi, my wife has got back and we have tried that and it all seems to be back up and running

[Debbie-TalkTalk]

Hi Paul

I'm really sorry about this.

Please can you try a pin hole reset for ten seconds?

[PDK43]

Hi, we have tried that now and done the same thing. She has to leave to go to work now, but will be back later this afternoon

[Debbie-TalkTalk]

Hi Paul

Apologies. Could you reboot the router and test this again please?

[PDK43]

Hi Debbie, 

Thanks for getting back, my wife just tried and it did the same thing again where it is connected to the internet through the WiFi but when the VPN is connected the internet connection goes.

Paul

[Debbie-TalkTalk]

Hi PDK43

Apologies for this.

I've made a change to your router firmware. Please can you retest and let us know how you get on?

Thanks

Debbie

[PDK43]

Thank you, I shall wait for a reply

[Divsec]

Hi @PDK43 you can't but the team here can and you should hear during tomorrow