Need update - kernel panic

[Eugene79]

Good day 

How can I get an update, router keeps restarting.

Thank you in advance

[ferguson]

Try turning off the 5GHz band temporarily and see if the 2.4GHz devices connect then. 

[Eugene79]

Good day Debbie

They sent me a Sagemcom, which I sent back because it was not connecting to 2G smart devices and had poor signal quality. So Sagemcom is not the answer here. Repeated myself about 4 times now, does anyone read the whole thread? It's like talking to bots on this forum 

[Debbie-TalkTalk]

Hi Eugene79

The only option we have is to send the Sagemcom WIFI hub.

[Eugene79]

Good day Karl

So I am not getting the update as promised, that is just great.

Sent the new router back because it does not work for me. Has weak signal (standing in front of it) and cannot work with smart devices on 2G.

Any suggestions or do I just change my broadband supplier? 

[Karl-TalkTalk]

Hi

We have been told by our devices teams not to push any updates for this router and all current firmware will remain on v1.05.  

Thanks  

Karl. 

[Eugene79]

Good day Karl 

I only need the 1.06t update, my firmware is 1.05t.

Not sure why nobody understands this as I got this information off talktalk community. 

 

[Karl-TalkTalk]

Hi

OK, we will have to wait for a new firmware for the Huawei Hub.

Thanks  

Karl. 

[Eugene79]

Hi Debbie

Did receive one, busy in the process of sending it back. 

It cannot connect all my smart things, not a single light or plug could connect to 2G, could only connect 5G to my Nest mini's. My phone did connect to 2G, but showing poor quality while standing in front of it. 

Cannot see how it is a upgrade if it is far worse than the one I have. 

[Debbie-TalkTalk]

Hi @Eugene79 

Would you like me to send the Sagemcom WIFI hub?

[Debbie-TalkTalk]

Hi @Eugene79 

We don't have new firmware for the Huawei WIFI hub. I can send you a Sagemcom WIFI hub, would you like me to arrange this?

[Eugene79]

Profile has been updated 

[Eugene79]

Hi 

Finally got through to someone to help me on Saturday. 

Update should be pushed hopefully in this week. 

Will be returning the new one that was sent out as it has poor quality signal and does not allow my smart things to connect. 

[Michelle-TalkTalk]

Hi @Eugene79 

Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle