Network issues

[JKLees]

Hi, 

The router is white but the network is not showing up on devices. When we reset the router it did show up once but then said the password was wrong even though it wasn’t. Any help would be greatly appreciated 

[Chris-TalkTalk]

Hi JKLees,

How are you getting on, is it still not working?

Chris

[JKLees]

Hi 

just wondering if there are anymore updates as mine still isn’t working 

thank you 

[Debbie-TalkTalk]

Hi @JKLees 

This is the latest update on this issue 

Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

[JKLees]

On my device it’s 17.3.1 but on others it’s 18.1.1 but we are all having the same issue of the network not showing up

[Michelle-TalkTalk]

Thank you. What version of apple IOS do you have on the device please?

Michelle

[JKLees]

It’s apple iOS and window 

[Michelle-TalkTalk]

Morning,

Can I just ask which devices are experiencing this issues please? Is it Apple IOS devices?

Thanks

Michelle