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Broadband help

For queries about your TalkTalk broadband service.

Network problem

michaelczerw
First Timer
Private Message TalkTalk

on ‎08-06-2024 09:58 PM

Message 5 of 5

Hello can I check if there are.so.e problem with talk talk services over the weekend in gillingham Kent area

Mczerw
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4 REPLIES 4

Anonymous
Not applicable
Staff
Private Message
In response to michaelczerw

on ‎10-06-2024 08:05 AM

Message 1 of 5

Morning,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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ferguson
Community Star
Private Message TalkTalk

on ‎08-06-2024 10:30 PM

Message 2 of 5

OK. You can try contacting customer services directly using Live chat tomorrow, see here. Otherwise, the support team here will be happy to help, but bear in mind they won't be back online until Monday. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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michaelczerw
First Timer
Private Message TalkTalk

on ‎08-06-2024 10:24 PM

Message 3 of 5

I can't even log in to the account as it says  an service problem or technical issue

Mczerw
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ferguson
Community Star
Private Message TalkTalk

on ‎08-06-2024 10:20 PM

Message 4 of 5

Any wider issues should be visible at the Service Status page here. There doesn't seem to be anything reported at present. Have you tried the checks in Visit My Connection also?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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