Company VPN connection

[sazk23]

Hi all,

I've been unable to connect to the internet on my company laptop which uses GlobalProtect (external software that can't be turned off). 

I've seen other threads of similar issues from previous threads (link), where users have had solutions where you need to update firmware on your wifi router or get sent a new router.

Would appreciate any help as it's really hindering my work!!

[Debbie-TalkTalk]

Hi @sazk23 

I'm so glad to hear this, thanks for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[sazk23]

Great- received the router and it works! Thank you all for helping me

[Debbie-TalkTalk]

Hi @sazk23 

Thanks for your reply.

The router is on its way, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[sazk23]

Yes please. Thank you

[Chris-TalkTalk]

Thanks.  I can send another router to test with, would you like me to arrange this?

Chris

[sazk23]

Hi, it's updated

[Chris-TalkTalk]

Hi sazk23,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris