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[New Customer] Do Talktalk notify your when the setup package/router has been posted/shipped out?

Pete_81
First Timer
Message 3 of 3

Hi all

I live in a small flat that's got a broken intercom (working on getting it fixed) and don't want to miss the package containing the setup kit/router etc.

Does anyone know if Talktalk send out a text/email informing me that's it's been shipped so I can keep an eye out for the post/delivery drivers? (The installation engineer isn't due until Jan 19th.)

 

Thanks!

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @Pete_81

 

Thanks for your post

 

There is usually a tracking number

 

I can PM it to you but first  can you please update your community profile to include:

 

Name


Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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ferguson
Community Star
Message 2 of 3

You should see details of any outstanding orders by logging into My Account and the courier will generally notify you directly. 

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