New Eero 6 router

[Lofty137]

I've been on Fibre 150 for over 2 years and always received the max speed.

I just renewed my contract and received a new Eero 6 router.

With the new router I now get and average download speed of around 24mbps.

Talktalk support say it's because my devices are slightly older and don't support the new speed.

Am I expected to go and buy the newest latest TV's, laptop, desktop computer and 3 mobiles just to use this router? That's absolute nonsense. Why have a new router that doesn't work on existing devices.

As soon as I reconnect my old router the speeds go straight back up to 150 mbps.

[Michelle-TalkTalk]

Hi Lofty137,

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

No problem 🙂

Thanks for your help Keith.

[KeithFrench]

Hi @Debbie-TalkTalk thanks for doing this for me.

Hi @Lofty137 I will send you the PM now.

[Debbie-TalkTalk]

Hi Lofty137

I can see that Keith has offered to help.

Private Messages have now been enabled @KeithFrench 

[KeithFrench]

i @Lofty137 

You do not currently have PMs enabled. I will ask TalkTalk to enable them for you, so as I can send you this information.

[KeithFrench]

Hi @Lofty137 

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. Please do not use the drag & drop option as that seems to compress the images too much. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.

[Lofty137]

Hi Keith,

Thanks for your reply.

I would be grateful for your help please.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

[KeithFrench]

Is this just WiFi or are Ethernet devices as bad?

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the Eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional Eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.