on 04-05-2022 06:29 PM
New Fibre 65 installed today (04/05/22) VPN Not Working.
I was looking forward to my new fast broadband, especially a faster connection to the office Via and existing PPTP VPN set up, but it doesn't now connect
It looks like this is an issue with many people and given that many are continuing to work from home and will like many have a different working arrangement from now on, this is an issue the TT need to sort out quickly.
I looks like there are some customer service agents particularly @Debbie-TalkTalk that actually help and manually upload new firmware to the router that solves the problem, if there is a solution why not roll it out?
If @Debbie-TalkTalk reads this please update my router
on 09-05-2022 06:49 AM
on 06-05-2022 03:46 PM
on 06-05-2022 03:29 PM
on 06-05-2022 02:35 PM
on 06-05-2022 02:09 PM
I'm sorry to say this is not acceptable, i know its not directly your fault but i have been provided with a connection that does not provide what my old connection did, soo i my opinion this is a breach of contract by TT. VPN connections to offices are common place now, and looking at your forum its a common problem. I wish to make a formal complaint and move this issue onto a higher level within talk talk, 3 days of disruption to my work which is totally unacceptable.
on 06-05-2022 02:02 PM
on 06-05-2022 12:57 PM
I have been talking to Draytek as well to try and get the setting for my Draytek router, that i know works with my VPN connection, the fibre setting for other routers shown on your website, isn't for fibre to the property, so they wont work, if you do have the settings for FTTP then could you please send them as this would solve the problem.
on 06-05-2022 12:25 PM
on 06-05-2022 11:00 AM
on 06-05-2022 10:35 AM
06-05-2022 10:22 AM - edited 06-05-2022 10:23 AM
It looks as though the firmware update didn't complete, still showing on the previous firmware. I'll start the update now, please don't switch off your router
on 06-05-2022 10:18 AM
on 06-05-2022 10:00 AM
If you have our Future Fibre service could you please add your order number or account number to the private notes section of your community profile