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Broadband help

For queries about your TalkTalk broadband service.

New account ownership

Adam156
First Timer
Private Message

on ‎06-05-2022 04:24 PM

Message 3 of 3

So my partner and I shared a flat together, then we split up and she moved out but the wifi was in her name. She phoned up talktalk and told them this and they sent her out a change of ownership form so it could be put into my name but I’ve not received anything from talktalk yet about this. I’ve tried phoning them but as I don’t have an account I can’t even get through as my phone number won’t be linked with them. All I want to do is open an account with them using my existing hub. What do I do.. 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎09-05-2022 02:01 PM

Message 1 of 3

Hi @Adam156

 

Sorry that you are having issues. 

 

Your ex-partner will need to submit the change of ownership form, (you will need to fill it in aswell) or cancel the account. You can then sign up with a new account. 

 

Has the form been sent? if you add the landline number to your community profile I can issue it. 

 

Regards

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Divsec
Community Star
Private Message TalkTalk

on ‎06-05-2022 05:31 PM

Message 2 of 3

Hi @Adam156 I'm pretty sure that you need to add your details to the form as well, especially bank details. How long does the existing contract have to run?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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