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Broadband help

For queries about your TalkTalk broadband service.

New contract cancellation.

SteveAnniss
First Timer
Private Message TalkTalk

on ‎18-10-2024 02:30 PM - last edited on ‎18-10-2024 02:31 PM by

Private Message TalkTalk

Message 2 of 2

I entered into a new contract on 16/10/2024 but now wish to exercise my 7 day cooling off period because your customer service and repairs services are disgraceful. I have been in the queue for your chat service for over 2 hours and when my internet connection failed on the 16/10/2024, I was given a date for an engineer visit almost 2 weeks in the future.  REMOVED PERSONAL INFORMATION.

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ferguson
Community Star
Private Message TalkTalk

on ‎18-10-2024 02:38 PM

Message 1 of 2

If you want to cancel you can't do it by posting here, you need to call 0345 172 0088 and specify "cancel" when prompted. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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