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For queries about your TalkTalk broadband service.

New customer can't change installation date so goodbye

sscoltock
First Timer
Private Message
Message 2 of 2
This morning I signed up to TT broadband.  I booked to engineer date but later found out that my wife is on a night shift the night before so will be sleeping, so i needed to change the date.
 
I have rung multiple numbers getting stuck with automated phone lines going round and around in circles unable to do what I want to do or talk to a human.  I eventually talked to a human that couldn't help me who gave me one of the numbers I have already phoned
 
This is totally unacceptable so I don't want to use a company with such appalling customer service but of course can't talk to anyone to do this.
 
The Irony of the company name would be funny if I wasn't so cross
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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi @sscoltock 

 

Sorry that you are having problems.  

 

Can you add the order number to your community profile, (any field) and I can try to help. 

 

Thank you.

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