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Broadband help

For queries about your TalkTalk broadband service.

New router needed

Kella99
First Timer
Private Message TalkTalk
Message 9 of 9

My router will often disconnect for no reason, no knocks or nudges to it or anything it just cuts out, blinks orange for a while and eventually reconnects, but this is really annoying when trying to do pretty much anything for more than 20 minutes on the wifi! It's a few years old so I'm guessing it's just wear and tear but can I get a new router/wire sent out? Or would I have to order a whole replacement setup? 

Eloise Kristina Marsh
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8 REPLIES 8

Message 1 of 9

That's great news, thanks for letting us know 

 

Chris

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Message 2 of 9

Hi Michelle! The new router is working perfectly now it is all set up. I will send my old one back later today. Thankyou!

Eloise Kristina Marsh

Message 3 of 9

Hi @Kella99 

 

Just checking back in to see how you're getting on?

 

Thanks

 

Michelle

 

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Message 4 of 9

I've ordered the router, it should be with you within a couple of working days


Chris

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Message 5 of 9

Hi Chris, that would be great! Thankyou.

Eloise Kristina Marsh
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Message 6 of 9

Thanks for that. Line test is passing but showing a lot of disconnections. I can order another router to test with, would you like me to arrange this?

Chris

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Kella99
First Timer
Private Message TalkTalk
Message 7 of 9

I have updated my profile now chris, thankyou! 

Eloise Kristina Marsh
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Chris-TalkTalk
Support Team
Staff
Private Message
Message 8 of 9

Hi Kella99,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

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