New router needed

[Kella99]

My router will often disconnect for no reason, no knocks or nudges to it or anything it just cuts out, blinks orange for a while and eventually reconnects, but this is really annoying when trying to do pretty much anything for more than 20 minutes on the wifi! It's a few years old so I'm guessing it's just wear and tear but can I get a new router/wire sent out? Or would I have to order a whole replacement setup? 

[Chris-TalkTalk]

That's great news, thanks for letting us know 

Chris

[Kella99]

Hi Michelle! The new router is working perfectly now it is all set up. I will send my old one back later today. Thankyou!

[Michelle-TalkTalk]

Hi @Kella99 

Just checking back in to see how you're getting on?

Thanks

Michelle

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of working days

Chris

[Kella99]

Hi Chris, that would be great! Thankyou.

[Chris-TalkTalk]

Thanks for that. Line test is passing but showing a lot of disconnections. I can order another router to test with, would you like me to arrange this?

Chris

[Kella99]

I have updated my profile now chris, thankyou! 

[Chris-TalkTalk]

Hi Kella99,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris