New router not working

[Saramayo]

I lost internet yesterday and was sent a new router. I have plugged it all in but it’s not connecting to the internet. The light is staying amber on the device. 

[Michelle-TalkTalk]

Good afternoon,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle