For queries about your TalkTalk broadband service.
on 06-08-2024 09:57 PM
My old router is failing. Have been through resetting it with tech. Still cutting out all the time. Can you send me a new router please? How long does it take?
on 14-08-2024 09:20 AM
Morning,
How are you getting on?
Thanks
Michelle
on 12-08-2024 07:53 AM
on 07-08-2024 09:30 AM
Hi @Rollo32
No problem 🙂
Yes, but you just plug the new router and cable into the master socket. The new wireless password will be on the sticker on the back of the new router.
on 07-08-2024 09:21 AM
Thank you! Will there be instructions how to set it up and test?
on 07-08-2024 09:13 AM
HI @Rollo32
I'm sorry to hear this.
I've ordered a replacement router for testing, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 07-08-2024 08:45 AM
Oh. They asked me for two phone numbers. That's all!
on 07-08-2024 08:44 AM
Staff won't call on the phone, @Rollo32.
Look out for responses in the thread only.
on 07-08-2024 08:37 AM
Done! Please use mobile number.
on 07-08-2024 06:55 AM
Morning,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
on 06-08-2024 10:01 PM
Once staff reach your thread, it's a couple of days or so, @Rollo32.
To speed things up, it will help if you have already completed your community forum profile details for them to identify your account etc.
Please go via your avatar; settings; add the account number or Talktalk landline number in Personal Information. SAVE CHANGES.
Your post is in the queue for attention. Staff reply during the day.