New router please

[NickM3105]

Hi there

Wifi dropping on and off consistently since Aug 1st. Strangely no drops on Aug 4th  & 5th,   but back to dropping again today (6th) - ironically just after OpenReach engineer called to test line, and he found no issues. Guys the router is a seven year old Huawei HG633 version H 1.01 - I stronger suspect it's failing! I've been with TT for eight years now  and never had an issue. Please send me a replacement before I go mad!!!

[Debbie-TalkTalk]

Hi @NickM3105 

Thanks for updating your Community Profile 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[NickM3105]

Apologies....personal details now added! Thank you for speedy response

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[ferguson]

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.