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Broadband help

For queries about your TalkTalk broadband service.

New router to replace end of life Zyxel / PO Broadband router

PH-TT
Visitor
Private Message TalkTalk

Thursday

Message 3 of 3

Hi,


I have the same problem as someone posted back in October: I need a new router, as the ZYXEL AMG1302-T11C provided by Post Office Broadband is end of life and has known security vulnerabilities.

  • Please could you help, or let me know if I should use the account/tech chat instead?
  • My tech savvy son-in-law is helping me to troubleshoot our intermittent internet connection, and this old/insecure router is the first thing we need to sort out before moving onto the other bits of the connection.
  • If you need more details please let me know. TT account number should be in my profile.

 

Thanks in advance!

PH

Labels:
2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

Friday

Message 1 of 3

Hi PH,

 

I'm sorry but you will need to contact the migration support team on 0345 172 0088, they'll be able to help.

 

Thanks

Chris

Chris, Community Team 

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ferguson
Community Star
Private Message TalkTalk

Thursday

Message 2 of 3

Thank you for the thorough explanation and for completing your profile details. There still seems to be a bit of confusion whether former PO/Shell Energy customers can be directly supported via the community, or not. Hopefully the support team here can arrange a simple router replacement for you, they should respond tomorrow morning. 

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