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Broadband help

For queries about your TalkTalk broadband service.

New router to replace end of life Zyxel / PO Broadband router

PH-TT
First Timer
Private Message TalkTalk

on ‎02-01-2025 09:50 PM

Message 3 of 3

Hi,


I have the same problem as someone posted back in October: I need a new router, as the ZYXEL AMG1302-T11C provided by Post Office Broadband is end of life and has known security vulnerabilities.

  • Please could you help, or let me know if I should use the account/tech chat instead?
  • My tech savvy son-in-law is helping me to troubleshoot our intermittent internet connection, and this old/insecure router is the first thing we need to sort out before moving onto the other bits of the connection.
  • If you need more details please let me know. TT account number should be in my profile.

 

Thanks in advance!

PH

Labels:
2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎03-01-2025 08:33 AM

Message 1 of 3

Hi PH,

 

I'm sorry but you will need to contact the migration support team on 0345 172 0088, they'll be able to help.

 

Thanks

Chris

Chris, Community Team 

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ferguson
Community Star
Private Message TalkTalk

on ‎02-01-2025 09:56 PM

Message 2 of 3

Thank you for the thorough explanation and for completing your profile details. There still seems to be a bit of confusion whether former PO/Shell Energy customers can be directly supported via the community, or not. Hopefully the support team here can arrange a simple router replacement for you, they should respond tomorrow morning. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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