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Broadband help

For queries about your TalkTalk broadband service.

New router

TTsouthampton
First Timer
Private Message TalkTalk

5 hours ago

Message 4 of 4

Hi, I'm a long-term TalkTalk customer. Have just renewed by contract after previously using TT for 2.5 years. The router is something I inherited from the previous tenants, so is even older than that.

 

I've noticed the router is VERY slow to reconnect after cutouts (which has happened twice in the past 24 hours, nice one TT). I would like a new one. Can anyone from TT assist?

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3 REPLIES 3

ferguson
Community Star
Private Message TalkTalk
In response to TTsouthampton

14 minutes ago

Message 1 of 4

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

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TTsouthampton
First Timer
Private Message TalkTalk
In response to KeithFrench

36 minutes ago

Message 2 of 4

I am the account holder. Naturally, I wouldn't be trying to change anything if I wasn't.

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KeithFrench
Community Star
Private Message TalkTalk

an hour ago

Message 3 of 4

Who is the account holder, you or your landlord?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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