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Broadband help

For queries about your TalkTalk broadband service.

New router

J0hnC
First Timer
Private Message TalkTalk

on ‎31-07-2024 02:47 PM

Message 3 of 3

My router is 18 years old. Our in-home connection is slow and frequently drops off. I think the router is the problem. Can I get a upgraded? 

JKCasey
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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎31-07-2024 03:17 PM

Message 1 of 3

Hi J0hnC,

 

I've ordered a replacement router, it should be with you within a couple of working days


Chris

Chris, Community Team 

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ferguson
Community Star
Private Message TalkTalk

on ‎31-07-2024 02:53 PM

Message 2 of 3

The support team can certainly look into this for you. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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