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Broadband help

For queries about your TalkTalk broadband service.

New router

J0hnC
First Timer
Private Message TalkTalk

on ‎31-07-2024 02:47 PM

Message 3 of 3

My router is 18 years old. Our in-home connection is slow and frequently drops off. I think the router is the problem. Can I get a upgraded? 

JKCasey
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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎31-07-2024 03:17 PM

Message 1 of 3

Hi J0hnC,

 

I've ordered a replacement router, it should be with you within a couple of working days


Chris

Chris, Community Team 

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ferguson
Community Star
Private Message TalkTalk

on ‎31-07-2024 02:53 PM

Message 2 of 3

The support team can certainly look into this for you. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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