New thread for Broadband Router advice?

[Timorteo]

I guess this is what you mean by starting your own thread for this issue? Thanks for any help you can give!  Ive attached the most recent Internet speed we're receiving. Please advise. 

[ferguson]

@Timorteo 

I have just realised that you posted your MacBook's serial number there which is probably not a good idea, so I have removed that particular image for your own security. 

[ferguson]

Um, that says macOS Sequoia 15.5, as I said?

@KeithFrench Perhaps you could help here, it doesn't look like the poster has/will try a wired test.

[Mandisa-TT]

Estimated Peak Throughput Speed (Mbps) 
Highest Download 12.0 
 

Lowest Download 10.8

Minimum Guaranteed Download 9.7 

Highest Upload 1.0 

Lowest Upload 0.9 

[Mandisa-TT]

I understand, Our tests show the speed to your router is good - achieving 12MB; while the minimum guaranteed speed is 8.1 MB. But the speed test from your device was below this - at 7MB.

This indicates a possible issue with the device you tested from, or an issue within your home.

 

[Timorteo]

I’ve just found it and tried another speed test. It’s even worse 

and there IS a higher Mac OS

 

 

[ferguson]

You can get to My Connection here.  BTW, there isn't a macOS 16.8, the latest version is 15.5.

[Timorteo]

How do I check my network and if it’s using 2 G ? 
where do I go for My Connection???

[Mandisa-TT]

Do you want to continue the checks or you can adapt your network to get the most out of your WiFi yourself

[Mandisa-TT]

I can see that you have some device/s connected to 2.4GHz frequency rather than the faster 5GHz frequency.

You can check the devices that connected using 2.4GHz in the My Connection

The 2.4GHz frequency can travel much further and go through walls more effectively than 5GHz. However, traffic from other common household devices can limit your overall speed - for example cordless phones, baby monitors, garage door openers or your neighbour’s WiFi.

Older devices may only be capable of 2.4GHz, so check if your device supports the faster 5GHz. If it does, then the device may be too far to get a strong signal, or the walls and other obstructions are too thick, so it has dropped to the slower, but more stable, more stable 2.4GHz frequency.

Making changes to get a good 5GHz signal is the best way to get the most out of your Broadband and WiFi connection.

You may also refer to your device vendor's help pages on device capabilities - as older devices may be limited to a maximum of 11 meg, though most modern devices would typically see up to a maximum of 100 Meg on 2.4GHz radio. If you have devices limited to slower speeds the rest of your devices may also be limited to that speed, to ensure the older devices can connect.

[Timorteo]

Yes I was able to run it on my phone this time - even weaker signal 

 

[Mandisa-TT]

You have provided a screenshot of your speed test done on my connection, can you close that test and use the below link and select 'run a speed test on your line' kindly let me know if you are able to run test on the link provided.

https://community.talktalk.co.uk/t5/links/bd-p/links

[Timorteo]

Not connected - just through WiFi. 

[Mandisa-TT]

Could you please tell me if you have a laptop or a computer which is currently physically connected to the router (uses the Yellow cable) or a computer/laptop that could be connected like this if needed?

[Timorteo]

Just through WiFi 

[Mandisa-TT]

Are the devices you are experencing problems with connected to the Internet through WiFi or via an Ethernet connection, wired directly to your router or a combination of both?

[Timorteo]

It’s a Mac OS 16.8

[Mandisa-TT]

I understand, Do you know the type of Operating System is in use on your PC?

1) Windows
2) Mac OSX
3) Other OS

[Timorteo]

Here’s the current speed

T

 

[Mandisa-TT]

Do you know the type of Operating System is in use on your PC?

Windows
Mac OSX
Other OS

[Timorteo]

Mainly my Mac computer I’m on it niw