For queries about your TalkTalk broadband service.
on 08-04-2022 10:46 AM
What is going on? - still no internet connection, endlessly flashing router.
Fault ref no. REP-11198752 - "08/04/2022 - This fault is still in progress. We are working to get this resolved for you... Check back in a few days." - Are you kidding? I'm trying to make a living here!
I'm now relying on mobile data and next door's rather good Sky WiFi (with their permission)
If this ever gets resolved and I get online with TalkTalk again, the first thing I'll be checking out is Broadband deals with ANYONE ELSE!
on 14-04-2022 02:31 PM
I'm sorry to hear that you're thinking of leaving John but I know this must be very frustrating and inconvenient.
Chris
Chris, Community Team
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on 14-04-2022 02:29 PM
I'll let you know Chris - but they aren't coming out until after Easter which means it will have been almost 2 weeks with the internet. I don't think this is acceptable for a broadband "supplier", so whatever the outcome I'll be leaving TalkTalk as soon as possible.
on 14-04-2022 02:01 PM
Hi Johnhodson,
I can see that this has now been logged out for an engineer visit - please let us know how you get on
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 13-04-2022 07:32 AM
Hi Johnhodson,
No further updates yet, I'll check again later, sorry it's taking so long to resolve
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 12-04-2022 03:37 PM
@PaulWShep I can see you have started your own topic, please wait for a response from the support team there.
12-04-2022 03:35 PM - edited 12-04-2022 03:37 PM
I’m in your position too… can’t work from home, small amount of mobile phone data… constant handoffs with Customer Care, may try buying a Talktalk router off EBay, reset ID and password and look to change to another provider in July when contract is up. It’s all too slow & repetitive to resolve!!
on 12-04-2022 03:21 PM
Exactly my experience, when it fails you’re shafted! I’m considering buying same router off EBay as service is to slow to resolve. Last call stated ‘Can’t help, it’s with a Case Manager’ & I’m awaiting their call… which may never happen TBH!
on 12-04-2022 02:49 PM
Still no internet - still buying mobile data to work. I heard EE are good for broadband - anyone got any recommendations?
on 11-04-2022 02:27 PM
Hi John
No additional updates from Openreach as yet. I will keep monitoring this.
Thanks
on 11-04-2022 10:23 AM
Hi johnhodgson
Apologies for the delay.
This fault is still with Openreach, no additional updates have been provided at the moment.
I will check this again this afternoon for any further updates from Openreach.
Thanks
on 11-04-2022 09:54 AM
Still no internet - 72 hours came and went - this is hopeless - we're now on day 5
on 08-04-2022 12:53 PM
Hi,
Apologies, hopefully it won't take too long for the engineers to resolve this.
Thanks
on 08-04-2022 12:50 PM
I didn't realise that - I suppose I've been lucky before - I'm about half way thru that I guess 😞
on 08-04-2022 12:18 PM
@johnhodgson unless you have a business broadband service, response times with most ISPs on home contracts are normally up to 72 hours.
on 08-04-2022 12:06 PM
Hi,
Thank you. I've checked and can see that their is currently an outage which is under investigation at the moment.
Thanks
on 08-04-2022 11:58 AM
Updated profile info
on 08-04-2022 11:48 AM
Hello,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks