For queries about your TalkTalk broadband service.
on 19-09-2025 03:33 PM
My router is showing the white light however I have no Internet connection on any of my devices. Have tried restarting router and devices but no luck.
on 20-09-2025 11:23 AM
Thanks - after a few attempts to reset the router this fixed the issue.
on 20-09-2025 11:11 AM
What about doing a factory reset of the router? Assuming that it is not an eero, press & hold the recessed reset switch near the power cable. With the router turned on, press & hold this switch for about 20 secs, or until the light changes colour.
KeithI am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.TalkTalk support and Community Stars - Who are they?
on 19-09-2025 04:32 PM
Hi there @erinmay3 I would love to look into this for you. Please confirm if you are messaging us from home?
