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Broadband help

For queries about your TalkTalk broadband service.

No Internet

Mikes2024
First Timer
Private Message TalkTalk
Message 3 of 3

I've been with no Internet connection for a 7 day's now. I I did try reset the router multiple times, called  the service team, chat with robot and send the emails but still no solution for the problem.

How can i get to a real person on there to talk to?

Please help

Ms
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @Mikes2024 

 

I'm really sorry to hear this.

 

Can I just check, does the white light stay on the front of the router when the connection drops?

0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

When this happens do you get a solid white light on the Router and does it come back on after a reboot, or does it not work at all, even with a reboot?

 

Please confirm as if not working at all it is something different to an incident that is affecting many people at the moment and has been raised at the highest level for a solution.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).