No broadband

[Mikey71]

Why does the status dashboard state there's no current problems in my area, when I know there's a whole area out. I've heard nothing from yourselves about this, only from other people that have been told by BT that a local box has been damaged and won't be fixed for 6 days. 

[Chris-TalkTalk]

Hi Mikey,

The fault has now been cleared and closed by Openreach, is everything OK now?

Chris

[Debbie-TalkTalk]

Hi Mikey71

Openreach have advised that the next update on this fault will be available on 01/02, I'm sorry for the delays and I will keep monitoring for updates.

Thanks

[Debbie-TalkTalk]

Hi Mikey71

I've contacted Openreach for an update on this fault and they have advised that the completion date is now showing for 29-01-2024.

I will continue to monitor for additional updates.

Thanks

[Debbie-TalkTalk]

Hi Mikey71

The next update was due today from Openreach.

I have contacted Openreach again and they have advised that the target fix date is now showing for 25/01/2024.

They have asked us to check back on 26/01 for additional updates.

[Mikey71]

Track my fault still has no update since the 18th and we still have no internet! What's going on? This is awful service, not keeping customers up to date!

[Debbie-TalkTalk]

Hi Mikey71

Thanks for your reply.

Information on our compensation policy can be found below. This should apply for your total loss of service fault.

About your auto compensation credit

[Gliwmaeden2]

After it's resolved, it takes about a month for automatic compensation to be awarded, @Mikey71.

For total loss of service for landline  / broadband. Not specifically for TV.

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

[Mikey71]

Ok thanks.

I know it's going to take a while to fix as a car has taken a box out!

I presume we'll get a refund for days since the 18th that we've had no TV or broadband?

Thanks.

[Debbie-TalkTalk]

Hi Mikey71

Openreach have advised that the engineers are still working to resolve this fault and the next update is due on 24/01/2024.

I will keep monitoring for additional updates.

Thanks

[Debbie-TalkTalk]

Hi Mikey71

I'm sorry to hear this.

I can see that this fault is with the Openreach line engineers. I will contact Openreach for further information and I will post back here as soon as I have an update.

Thanks

Debbie

[Michelle-TalkTalk]

Hi Mikey,

I'm sorry to hear this. I can see that there is currently an outage raised so I've asked the team for an update on this and will post back as soon as I have an update.

Thanks

Michelle

[Gliwmaeden2]

No staff on here before Monday, @Mikey71.

They can look into this issue after that if you complete your community forum profile details. Go via your avatar/name; settings  etc.