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Broadband help

For queries about your TalkTalk broadband service.

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Sargent
First Timer
Private Message TalkTalk
Message 5 of 5

I signed up for phone and broadband and it was supposed to be up and running 22st June.  Since then there was no phone for 2 weeks. Intermittent broadband. Then phone was eventually connect but from the day the pho e worked no Internet and I can't get hold of anybody on the phone and can't log in to my account online, I'm becoming really frustrated I need help

 Where do I go please?

0 Likes
4 REPLIES 4

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 5

Good morning,

 

I'm sorry to hear this. The line is currently showing in sync and connected at the moment. Can I just confirm what happens when you try and use the internet? Do you see any error messages? Does this also happen if you connect wired? What lights are currently showing on the router please?

 

Thanks

 

Michelle

 

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Message 2 of 5

Hi Sargent

 

Do you still need help with this?

 

Please can you add your name and TalkTalk landline/account number to your Community Profile, we can then take a look at this for you.

 

Thanks

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi Sargent

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline/account number to your Community Profile, we can then take a look at this for you.

 

Thanks

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

Please complete your community forum profile details for Talktalk staff to identify your account, @Sargent.

 

Go via your avatar/name; settings; drop down menu: Personal Information. Add your Talktalk phone number. SAVE CHANGES. 

 

Your post is in the queue for attention. 

Gliwmaeden2, a fellow customer.