Faulty box but won’t replace it

[Nettycott]

I lost access to freeview channels at Xmas time.  Aerial & tv were both checked & confirmed good, so on the 30 December I contacted TalkTalk & after running through all the tests they confirmed tv box faulty & wd send a new one.   Twice I contacted them in January to ask where my box was & twice they said it’s in the post. The third time I contacted them they said it had been cancelled & I wd need to do a full test AGAIN to get a box.  I’ve already lost at least 10 hours of my life on the phone to these people!  Since Xmas if I want to watch freeview I have to switch everything off & move my tv aerial into the tv.  To watch an app or I-player I have to switch everything off & move my tv aerial back into the tv box!!   As a pensioner I struggle pulling my tv table in & out.   I’m absolutely disgusted at the customer service received.   No wonder another service provider is looking good to me. 

[Gliwmaeden2]

@Nettycott, please just follow up on this thread. 

I'll move the duplicate out of the way.

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[willwe]

Me too

Wasted many hours

TT support are rubbish

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl