No internet connection.- white light on router

[jamie95]

About a week ago my internet connection is intermittently disconnected. Once the router is rebooted internet connection is restored for a period of time. I think the router is broken. Can support provide help on this?

[Michelle-TalkTalk]

Hi Jamie,

I'm glad to hear this and thanks for letting us know 🙂

Thanks

Michelle

[jamie95]

Been fine so it seems like the new router sorted it out. Thanks. Will return the old one.

Cheers

Jamie

[Debbie-TalkTalk]

Hi @jamie95 

How's the connection been since your last post?

[Debbie-TalkTalk]

Hi @jamie95 

That's great news 🙂

If you do experience any further issues then please let us know.

Debbie

[jamie95]

Well, so far so good with the new router. Connection seems stable again. Will monitor for a couple more days and report.

[Debbie-TalkTalk]

Hi @jamie95 

Thank you 🙂

Debbie

[jamie95]

Ok, thanks Debbie. Will report back once the router arrives and I test it.

Jamie

[Debbie-TalkTalk]

Hi @jamie95 

I'm sorry to hear this.

The line tests are clear - no faults detected. I have ordered a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Gliwmaeden2]

@jamie95, you'll need to complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

Staff respond during the day, Monday to Friday.