cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

No internet for 6 days Complained but still charged full amount

1948-2024
Newbie
Private Message TalkTalk
Message 2 of 2

I had no internet for 6 days. Reported this and got the stock brush off. "An engineer will have a look in 3 days ". Kept reporting this and finally on day 6 it was fixed. Then I was billed for the whole amount. I have emailed several times but no answer just the usual automated response. How can I get through to talk talk for them to sort this. 

0 Likes
1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi 1948-2024

 

If auto compensation is applicable it will be applied 30 days after the fault was fixed, 

 

What date was the fault logged?

0 Likes