No internet for 8 days

[Ronmercer]

Had the upgrade last Monday and no connection  since every day .we are a family of 4 and we all need the internet . Not happy 

[Michelle-TalkTalk]

Hi @Ronmercer 

Do you still need our help with this?

Thanks

Michelle

[Chris-TalkTalk]

Hi Ronmercer,

As ferguson said can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[ferguson]

You mention an upgrade, can you just expand on that a wee bit?

Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.