No internet for the past 6 days

[Arsenii]

I have been completely down since Monday.

Wi-Fi connects successfully on all devices, but I am unable to load anything.

Additionally it looks like it occasionally tries to load passwordhelper.blackbaud.net, but failing.

I spent a total of 4.5 hours with support during those 6 days, and was told I will be receiving a call on Wednesday, despite the fact that I specified many times, that phone calls are very inconvenient for me and I am almost never able to pick up during business hours.

And that’s only a phone call, they will probably take another week after that to fix it, which will make it a total of ~15 days completely down.

That’s honestly absolutely ridiculous and probably the worst experience I have ever had with any customer service ever.

[Arsenii]

I was told that it is automatic.

[Debbie-TalkTalk]

Hi Arsenii

Did my colleague advise that they were looking into the compensation for you?

[Arsenii]

Hey Debbie,

It has been working fine so far.

Still lookin forwarding  to hearing about my compensation.

Thank you

[Debbie-TalkTalk]

Hi Arsenii

Has everything been working ok since your last post?

My colleague has advised that they have spoken with you again and also provided contact details in the event you do experience any further issues.

Thanks

[Debbie-TalkTalk]

Hi Arsenii

I'm so glad to hear this 🙂

Debbie

[Arsenii]

Yes, it is working for now.

Thank you.

[Debbie-TalkTalk]

Hi Arsenii

I've been advised by my colleague that your service should now be working again. They have also advised that they will keep in contact with you this week.

Thanks

[Debbie-TalkTalk]

Hi Arsenii

My colleague has advised that they have made contact with you and that they will keep you updated on this fault.

Thanks

[Debbie-TalkTalk]

Hi Arsenii

Thanks for the Private Message.

Debbie

[Debbie-TalkTalk]

Hi Arsenii

They should be calling you again today between 4-6.

Can you send me a Private Message to confirm your mobile number?

[Arsenii]

I have just received a voicemail saying that a call was scheduled for today 10-12 (haven’t heard of that before), and that they will try again tomorrow.

If I have to once again be on the phone with you for whatever reason, can I get a solid confirmation of when that will happen, please?

[Debbie-TalkTalk]

Hi Arsenii

The team will be contacting you between 4 and 6 today.

Is the mobile number in your Community Profile the best number to contact you on?

[Debbie-TalkTalk]

Hi Arsenii

I've asked for a timeframe and I will let you know as soon as they get back to me.

Thanks

[Arsenii]

Is there a chance I can get some kind of a timeframe so that I don’t have to sit next to the phone all day?

[Debbie-TalkTalk]

Hi Arsenii

They believe this is still related to the previous fault you experienced.

They will be calling you today to let you know what's happening.

Thanks

[Arsenii]

Thanks.

However, I don’t believe the issue has reoccurred, since it seems to be a different one this time.

Last time I had solid white light on the router at all times.

Now I get solid amber light, with occasional amber/white flashing.

[Debbie-TalkTalk]

Hi Arsenii

The team have advised that they will contact you today.

They are investigating why this fault has re occurred and are implementing a more permanent fix as you shouldn't keep experiencing this issue.

Thanks

[Debbie-TalkTalk]

Hi Arsenii

Thanks for your reply.

I will speak to the team again now.

[Arsenii]

No, nobody has contacted me.

[Debbie-TalkTalk]

Hi Arsenii

Can I just check, have our Network Team made contact with you again?