For queries about your TalkTalk broadband service.
on 11-06-2022 04:37 PM
I have been completely down since Monday.
Wi-Fi connects successfully on all devices, but I am unable to load anything.
Additionally it looks like it occasionally tries to load passwordhelper.blackbaud.net, but failing.
I spent a total of 4.5 hours with support during those 6 days, and was told I will be receiving a call on Wednesday, despite the fact that I specified many times, that phone calls are very inconvenient for me and I am almost never able to pick up during business hours.
And that’s only a phone call, they will probably take another week after that to fix it, which will make it a total of ~15 days completely down.
That’s honestly absolutely ridiculous and probably the worst experience I have ever had with any customer service ever.
on 11-07-2022 09:03 AM
I was told that it is automatic.
on 11-07-2022 09:01 AM
Hi Arsenii
Did my colleague advise that they were looking into the compensation for you?
on 11-07-2022 08:57 AM
Hey Debbie,
It has been working fine so far.
Still lookin forwarding to hearing about my compensation.
Thank you
on 11-07-2022 08:53 AM
Hi Arsenii
Has everything been working ok since your last post?
My colleague has advised that they have spoken with you again and also provided contact details in the event you do experience any further issues.
Thanks
on 07-07-2022 10:52 AM
Hi Arsenii
I'm so glad to hear this 🙂
Debbie
on 07-07-2022 10:51 AM
Yes, it is working for now.
Thank you.
on 07-07-2022 10:46 AM
Hi Arsenii
I've been advised by my colleague that your service should now be working again. They have also advised that they will keep in contact with you this week.
Thanks
on 07-07-2022 06:13 AM
Hi Arsenii
My colleague has advised that they have made contact with you and that they will keep you updated on this fault.
Thanks
on 06-07-2022 12:09 PM
Hi Arsenii
Thanks for the Private Message.
Debbie
on 06-07-2022 12:06 PM
Hi Arsenii
They should be calling you again today between 4-6.
Can you send me a Private Message to confirm your mobile number?
on 06-07-2022 12:03 PM
I have just received a voicemail saying that a call was scheduled for today 10-12 (haven’t heard of that before), and that they will try again tomorrow.
If I have to once again be on the phone with you for whatever reason, can I get a solid confirmation of when that will happen, please?
on 06-07-2022 12:00 PM
Hi Arsenii
The team will be contacting you between 4 and 6 today.
Is the mobile number in your Community Profile the best number to contact you on?
on 06-07-2022 10:10 AM
Hi Arsenii
I've asked for a timeframe and I will let you know as soon as they get back to me.
Thanks
on 06-07-2022 09:32 AM
Is there a chance I can get some kind of a timeframe so that I don’t have to sit next to the phone all day?
on 06-07-2022 08:57 AM
Hi Arsenii
They believe this is still related to the previous fault you experienced.
They will be calling you today to let you know what's happening.
Thanks
on 06-07-2022 08:51 AM
Thanks.
However, I don’t believe the issue has reoccurred, since it seems to be a different one this time.
Last time I had solid white light on the router at all times.
Now I get solid amber light, with occasional amber/white flashing.
on 06-07-2022 08:48 AM
Hi Arsenii
The team have advised that they will contact you today.
They are investigating why this fault has re occurred and are implementing a more permanent fix as you shouldn't keep experiencing this issue.
Thanks
on 06-07-2022 08:43 AM
Hi Arsenii
Thanks for your reply.
I will speak to the team again now.
on 06-07-2022 08:39 AM
No, nobody has contacted me.
on 06-07-2022 08:32 AM
Hi Arsenii
Can I just check, have our Network Team made contact with you again?