I've reported a fault (no internet service) to talk talk on October 27 2022. Talk talk informed via SMS that the issue was outside my property so I didn’t had to do anything and just wait 2-3 working days for the issue to be resolved. 8 days have now passed and we still have no service. We have 2 people with remote jobs that rely heavily on stable internet connection. We’re spending extra money to use our own mobile broadband which has poor connectivity and is completely unreliable. Our work is now at risk because we can not do video calls and presentations, and we feel incapable of doing anything about it. We’re stressed and don’t know what else to do. Can anyone do something about this please?!
And that's the exact same answer i had since the 2-3 working days estimate. I't has been delayed 5 times now!! I don't know what else is there and how issues are prioritised, but it feels like this one's just being completely ignored.
Thanks for updating your profile. This is the latest update - Job is scheduled for 07 Nov-22. Please note - This is the current schedule for the task. It is not guaranteed and could be subject to change. The delay has been identified due to heavy workstack in the area. Our team are working to ensure engineer allocation as soon as possible.
I'm sorry this is taking so long to resolve, hopefully it will be resolved soon
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
I've contacted that number multiple times this week and no solution was given. Just had a call 5 min ago for updates and was told that was a no show again. More delays which means more days without internet. This is beyond any reasonable time as i literally have NO service. I'm writing another complain to ofcom as we speak.
